Process Return Inquiry

Process Return Inquiry ()

The activities associated with receiving, verifying and responding to an inquiry about the terms and conditions for product returns. This may include collecting case specific information, initial problem identification and offering options to the customer. An Inquiry may result in (trigger) theS402process.

Process Return Inquiryis aReverse Logisticsprocess.


SCOR-ID	S401
Level	3
Source	ORWiki
ORWiki-Issue	No description in original ORWiki source



contract renewal
sell renewal
assist with inquiry
remake
deliver returns



Product Recall Notice	Process Return Inquiry	Inquire
Request For Renewal Proposal	Process Return Inquiry	Receive Request
Return Authorization Request	Process Return Inquiry	Schedule Renewal
Return Material Authorization	Process Return Inquiry	Inquire
Returned Product	Process Return Inquiry	Create Work Order
Settlement	Process Return Inquiry	Inquire
	Process Return Inquiry	Sell Renewal
Credit Note	Inquire	Process Return Inquiry
End-of-Use Return Request	Inquire	Process Return Inquiry
Product Return	Inquire	Process Return Inquiry
Recall Return Request	Inquire	Process Return Inquiry
Renewal Request	Receive Request	Process Return Inquiry
Return Authorization Request	Inquire	Process Return Inquiry
Return Inquiry	Receive Inquiry	Process Return Inquiry
Service Request	Inquire	Process Return Inquiry
Transfer	Route Inquiry	Process Return Inquiry
Warranty Claim	Inquire	Process Return Inquiry